Refund policy
Returns and Exchanges
Last updated: November 27, 2023
Return Goods Policy
All regular stock of Dermastart Branded products can be returned within 30 days of receipt to receive full credit or refund. Dermastart, Inc. must authorize all returns and issue a Return Management Authorization (RMA) number.
Returns on Dermastart Brands, after 30 days will be charged a 25% restocking fee.
Full Credit
To receive full credit items must be in good standing condition. Products must be returned sealed, unopened, and in re-sellable condition in order to receive an exchange, credit, or refund. The customer will be responsible for all shipping charges.
Please Send all Returns to: 940 West Oakland Ave., Suite A3, Winter Garden, FL 34787.
Tracking and Insurance are encouraged. Dermastart Brands is not responsible for lost packages. Any questions contact support orders@dermastart.com or call 866.589.2949.
Returns Accepted
Dermastart Brands only accepts returns for items bought directly from Dermastart Inc. If you have a defective or damaged item purchased from an authorized Dermastart Brand partner, please contact them directly for further assistance. Independent representatives are not authorized to accept or process returns. Professional Peels are not eligible for returns, only credit.
Non-Eligible Items
Professional Peels are not eligible for returns, only credit. All discounted products are final sales; no returns or exchanges are allowed. All purchases are final on all sale products.
Order Cancellation
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to:
- Items in transit
- Goods availability
- Errors in the description or prices for Goods
- Errors in Your Order
We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.
MY ORDER WAS LOST OR STOLEN
If your tracking number states delivered and the address is correct, please contact us immediately at orders@dermastart.com We will initiate claim. However, please note that we are not responsible for any actions taken on their behalf, such as lost or stolen packages. We are not responsible for re-shipping costs of your package or if your package is returned for insufficient address.
Damaged & Shortage Policy
Must be reported within 72 hours of receiving the shipment. Please contact Dermastart, Inc. to ensure proper credit or replacement.
2024 Holiday Closures
- New Year's Day (January 1-2)
- Memorial Day (May 27)
- Independence Day (July 4)
- Labor Day (September 2)
- Thanksgiving (November 27-29)
- Christmas (December 23rd thru January 2, 2025)