Please familiarize yourself with our terms and conditions

Returns and Exchanges

Return Goods Policy: All regular stock of Dermastart Branded products can be returned within 30 days of receipt to receive full credit or refund. Dermastart, Inc. must authorize all
returns and issue a Return Management Authorization (RMA) number. Returns on
Dermastart Brands, after 30 days will be charged a 25% restocking fee.
Full Credit: To receive full credit items must be in good standing condition.  Products must be returned sealed, unopened, and in re-sellable condition in order to receive an exchange,
credit, or refund. The customer will be responsible for all shipping charges.
Please Send all Returns to: 940 West Oakland Ave., Suite A3, Winter Garden, FL 34787. 
Tracking and Insurance is encouraged. ClearChoice ® is not responsible for lost packages. Any questions contact support orders@dermastart.com or call 866.589.2949
Returns Accepted: Dermastart Brands only accepts returns for items bought directly from Dermastart Inc. If you have a defective or damaged item purchased from an authorized Dermastart Brand partner, please contact them directly for further assistance. Independent representatives are not authorized to accept or process returns. Professional Peels are not eligible for returns only credit
Non-Eligible Items:  Professional Peels are not eligible for returns only credit. All discounted products are final sales, no returns or exchanges are allowed. All purchases are final on all sale products.

If your tracking number states delivered and the address is correct, we encourage you to contact the shipping carrier to find out your options. They may advise you to contact us, however, please note that we are not responsible for any actions taken on their behalf such as lost or stolen packages.  We are not responsible for re-shipping costs of your package or if your package is returned for insufficient address.